Project Manager (1 position)
| Project | The Development Impact Solution is establishing complain recording/handling office for a multinational company to help facilitate the observance of Pakistani Labour Laws in the supply chain consisting of farmers and workers. This is a pilot project and will run for four month. The project will establish a dedicated toll free line and target farmers and workers will use this telephone line to seek information on work related matter and register their grievances. |
| Brief job Description | The successful candidate will be required manage complain handling project with a team of four junior staff. The shifts of call center officers will function in two shifts of 8 hours each. The project manager will be responsible for the overall function of both the shift, complain handling, ensuring compliance of the Call center officers with the Standard Operating Procedures for this project. The project manager will be responsible for all reporting to the donor on the prescribe form. This position will review the performance of the Call Center officer on weekly basis. |
| Profile of Applicant | Masters in social sciences or computer sciences, with 5 to 7 years progressive project/programme management experience. He/she has experience of independently handling call center and/or managing team interacting with customers. He/she should have understanding of HR policies, familiarity with the labour rights and has the ability to quickly understand work related disputes, has ability to offer solution and advice. He/she should be a strong team manager, a motivator, and has strong leadership skills. Applicant with management experience will be preferred. He/She should have good report writing skills, understanding of data base management, expert in MS Word, MS Excel and MS PowerPoint software. He/She has excellent command in spoken and written English and Urdu language. |
| Duration | This is short term assignment for four Months. However, there is likelihood at the end of this assignment the staff may be absorbed in other project(s) as and when such an opportunity arises. The position is open for immediate hiring. |
| Duty Station | Islamabad |
| Remuneration | A competitive package will be offered, that will include allowance for fuel, mobile telephone, and standard allowance for medical expense. |
Project Officer (Grievance) (4 positions)
| Project | The Development Impact Solution is establishing complain recording/handling office for a multinational company to help facilitate the observance of Pakistani Labour Laws in the supply chain consisting of farmers and workers. This is a pilot project and will run for four month. The project will establish a dedicated toll free line and target farmers and workers will use this telephone line to seek information on work related matter and register their grievances. |
| Brief job Description | The successful candidates will be required to handle telephonic complains and grievances of agricultural workers. The Call Center Officers will function in two shifts of 8 hours each (First Shift: 7:00 am to 4 pm; Second Shift: 2 pm to 10 pm - there will be one hour break and two 15 minutes breaks). The Call Center officer will be responsible for the overall function of complain handling, recording and providing remote counseling and support system.. and The Call Center Officer will be reporting to the Project Manager for their routine work. The Call Center Officers will be provided training as per the standard Operating Procedures in handling complains. |
| Profile of Applicant | He/she must hold a Bachelor degree preferably in social sciences. He/she preferably has 2 to 3 years of experience working with a civil society organization and has the ability to interact with workers having no educational back ground. He/she should have strong active listening skills and inquisitive mind to ask probing questions. He/she should has the capacity to hear complains of workers, take extensive notes, and fill information on a computer data base. Candidate should be a team player, problem solvers, proactive, willing worker, and has a positive attitude. He/she should be willing to spend extra hours if required. The applicant MUST be able to speak either in Pashtu or Punjabi Language. He/she should also have command of Urdu language and good understanding of English language. Expertise of handling social networking site (Facebook, LinkedIn, Twitter, Google+, vimeo, youtube), or good command of CorelDraw software, and Inpage (Urdu Softare) will be an advantage. Expertise in database management and webpage management will also be a strong advantage. |
| Duration | This is short term assignment for four months. However, there is likelihood at the end of this assignment the staff may be absorbed in other project(s) as and when such an opportunity arises. The positions are open for immediate hiring. |
| Duty Station | Islamabad |
| Remuneration | A competitive package will be offered, that will include allowance for fuel, mobile telephone, and standard allowance for medical expense. A monthly bonus may also be offered to best performing Call Center officer(s). |
Admin-Finance Officer/Secretary
| Brief job Description | Successful candidates will be responsible for handling all administrative related matters. He/she will manage the calendar of the Chief Executive Officer, office correspondence and its numbering, file numbers, and office inventory. He/she has good letter drafting skills, minute taking, recording and its circulation. |
| Profile of Applicant | He/she should be able to make travel arrangements, including airline booking, car rentals, and hotel room reservations across Pakistan. This position will also be required to develop budgets for organizing seminar, workshops and conferences. He/she should be able to interact with vendors, procure quotes, and produce analysis of the quotes. The position will also be required to develop budget forecasts for monthly office expenditures. He/she will handle the petty cash. He/she will supervise the office support staff and responsible for the upkeep of the office. |
| Duration | This is a one year assignment with two months of probationary period. The position is likely to continue based on the performance review. |
| Duty Station | Islamabad |
| Remuneration | A competitive package will be offered, that will include allowance for fuel, mobile telephone, and standard allowance for medical expense. |
Internship
Media Students, who have completed their masters in the field of Media & Communications (or in final year) and have developed expertise social networking, graphic design, and animation, are encouraged to apply. Please send in your resume and cover letter highlighting your skill sets and project/assignment that you have done during yours masters. If you have your work available online please provide the URL link.
Economics/Anthropology Students who have recently done master in economics, anthropology, or any other social science discipline are also encouraged to apply for the internship. Please send in your resume and cover letter highlighting your skill sets and project/assignment that you have done during yours masters. Also provide sample of your academic research work (MS word) that is not more than four pages. You should have command in MS Word and good understanding of MS Excel and MS PowerPoint software. Those students who have command of SPSS software are encouraged to apply for internship.
