Project | The Development Impact Solution is establishing complain recording/handling office for a multinational company to help facilitate the observance of Pakistani Labour Laws in the supply chain consisting of farmers and workers. This is a pilot project and will run for four month. The project will establish a dedicated toll free line and target farmers and workers will use this telephone line to seek information on work related matter and register their grievances. |
Brief job Description | The successful candidate will be required manage complain handling project with a team of four junior staff. The shifts of call center officers will function in two shifts of 8 hours each. The project manager will be responsible for the overall function of both the shift, complain handling, ensuring compliance of the Call center officers with the Standard Operating Procedures for this project. The project manager will be responsible for all reporting to the donor on the prescribe form. This position will review the performance of the Call Center officer on weekly basis. |
Profile of Applicant | Masters in social sciences or computer sciences, with 5 to 7 years progressive project/programme management experience. He/she has experience of independently handling call center and/or managing team interacting with customers. He/she should have understanding of HR policies, familiarity with the labour rights and has the ability to quickly understand work related disputes, has ability to offer solution and advice. He/she should be a strong team manager, a motivator, and has strong leadership skills. Applicant with management experience will be preferred. He/She should have good report writing skills, understanding of data base management, expert in MS Word, MS Excel and MS PowerPoint software. He/She has excellent command in spoken and written English and Urdu language. |
Duration | This is short term assignment for four Months. However, there is likelihood at the end of this assignment the staff may be absorbed in other project(s) as and when such an opportunity arises. The position is open for immediate hiring. |
Duty Station | Islamabad |
Remuneration | A competitive package will be offered, that will include allowance for fuel, mobile telephone, and standard allowance for medical expense. |
Project | The Development Impact Solution is establishing complain recording/handling office for a multinational company to help facilitate the observance of Pakistani Labour Laws in the supply chain consisting of farmers and workers. This is a pilot project and will run for four month. The project will establish a dedicated toll free line and target farmers and workers will use this telephone line to seek information on work related matter and register their grievances. |
Brief job Description | The successful candidates will be required to handle telephonic complains and grievances of agricultural workers. The Call Center Officers will function in two shifts of 8 hours each (First Shift: 7:00 am to 4 pm; Second Shift: 2 pm to 10 pm - there will be one hour break and two 15 minutes breaks). The Call Center officer will be responsible for the overall function of complain handling, recording and providing remote counseling and support system.. and The Call Center Officer will be reporting to the Project Manager for their routine work. The Call Center Officers will be provided training as per the standard Operating Procedures in handling complains. |
Profile of Applicant | He/she must hold a Bachelor degree preferably in social sciences. He/she preferably has 2 to 3 years of experience working with a civil society organization and has the ability to interact with workers having no educational back ground. He/she should have strong active listening skills and inquisitive mind to ask probing questions. He/she should has the capacity to hear complains of workers, take extensive notes, and fill information on a computer data base. Candidate should be a team player, problem solvers, proactive, willing worker, and has a positive attitude. He/she should be willing to spend extra hours if required. The applicant MUST be able to speak either in Pashtu or Punjabi Language. He/she should also have command of Urdu language and good understanding of English language. Expertise of handling social networking site (Facebook, LinkedIn, Twitter, Google+, vimeo, youtube), or good command of CorelDraw software, and Inpage (Urdu Softare) will be an advantage. Expertise in database management and webpage management will also be a strong advantage. |
Duration | This is short term assignment for four months. However, there is likelihood at the end of this assignment the staff may be absorbed in other project(s) as and when such an opportunity arises. The positions are open for immediate hiring. |
Duty Station | Islamabad |
Remuneration | A competitive package will be offered, that will include allowance for fuel, mobile telephone, and standard allowance for medical expense. A monthly bonus may also be offered to best performing Call Center officer(s). |
Brief job Description | Successful candidates will be responsible for handling all administrative related matters. He/she will manage the calendar of the Chief Executive Officer, office correspondence and its numbering, file numbers, and office inventory. He/she has good letter drafting skills, minute taking, recording and its circulation. |
Profile of Applicant | He/she should be able to make travel arrangements, including airline booking, car rentals, and hotel room reservations across Pakistan. This position will also be required to develop budgets for organizing seminar, workshops and conferences. He/she should be able to interact with vendors, procure quotes, and produce analysis of the quotes. The position will also be required to develop budget forecasts for monthly office expenditures. He/she will handle the petty cash. He/she will supervise the office support staff and responsible for the upkeep of the office. |
Duration | This is a one year assignment with two months of probationary period. The position is likely to continue based on the performance review. |
Duty Station | Islamabad |
Remuneration | A competitive package will be offered, that will include allowance for fuel, mobile telephone, and standard allowance for medical expense. |
Media Students, who have completed their masters in the field of Media & Communications (or in final year) and have developed expertise social networking, graphic design, and animation, are encouraged to apply. Please send in your resume and cover letter highlighting your skill sets and project/assignment that you have done during yours masters. If you have your work available online please provide the URL link.
Economics/Anthropology Students who have recently done master in economics, anthropology, or any other social science discipline are also encouraged to apply for the internship. Please send in your resume and cover letter highlighting your skill sets and project/assignment that you have done during yours masters. Also provide sample of your academic research work (MS word) that is not more than four pages. You should have command in MS Word and good understanding of MS Excel and MS PowerPoint software. Those students who have command of SPSS software are encouraged to apply for internship.
The Development Impact Solutions (DIS) offers innovative solutions to diverse development challenges. It consists of a multi-disciplinary team that brings together rich experience to provide technical advice and support for both policy and community level development interventions. The inclusive development that ensures rights and interests of marginalized segments of society is central to our work. We also follow and promote rights based approaches to development.
Our team has the capacity to carry out large-scale quantitative surveys, in-depth qualitative research, and ethnographic studies.
We offer technical advice to develop efficient and effective strategies with clear performance measurement framework.
DIS implemented the project "Training of Health Care Providers on RH Services" in three provinces. This project was funded by UNFPA and implemented in 2015. DIS developed a capacity building & training manual for health professionals and carried out training of more than 90 health professionals in three provinces of Sindh, Punjab, and Khyber Pakhtunkhwa. These health professionals were trained on Adolescent and Youth Friendly Reproductive Health Services (AYFRHS) to offer quality of services to young people in UNFPA target districts (Ghotki, Sargodha, and DI Khan).
DIS implemented the project "Training of Health Care Providers on RH Services" in three provinces. This project was funded by UNFPA and implemented in 2015. DIS developed a capacity building & training manual for health professionals and carried out training of more than 90 health professionals in three provinces of Sindh, Punjab, and Khyber Pakhtunkhwa.
DIS carried out the final escalation of a project "Enhancing Socio-economic Development through Investing in Human Capital in Punjab and Sindh", implemented by the CARE International in Pakistan. This project was funded by the European Union (EU) with a total grant of Euros 2.7 million during 2012-2015. The DIS team was selected to conduct the final evaluation of project’s intervention in all of its seven target districts to help CARE Pakistan management; stakeholders and the donor understand the project performance towards achieving its stated goals and objectives. This project was implemented in seven districts including Multan, Muzaffargarh, Vehari, Rajanpur (Punjab) and district Tando Allahyar, Thatta and, Mirpur Khas (Sindh). DIS visited all seven districts to complete evaluation.
DIS carried out the final escalation of a project "Enhancing Socio-economic Development through Investing in Human Capital in Punjab and Sindh", implemented by the CARE International in Pakistan. This project was funded by the European Union (EU) with a total grant of Euros 2.7 million during 2012-2015.
Chief Executive Officer
Dr. M. Saifullah Chaudhry founded Development Impact Solutions and registered it in Canada and Pakistan. He has more than 12 years of United Nations and USAID work experience. Programmes and projects development and implementation has been his area of strength. He has developed several projects and programmes with total budget of more than US $ 100 million. These projects and programmes were developed for the UN, Government and the INGOs. He pioneered the “District Model” approach to address local development challenges, by creating collaboration among the government, civil society and the private sector. Dr. Chaudhry has done his masters from the London School of Economics UK and Doctorate from the Anthropology Department, Quaid-i-Azam University, Islamabad Pakistan, He is member of Ontario Council for International Cooperation (OCIC) and Human Resource Development Network
He has designed and supervised quantitative and qualitative researches on several social issues including child labour, microfinance, human trafficking, forced labour, and migration. He has authored three books, and two have been published by the International Labour Organization (ILO) and another was published in India. He has expertise in the Training Needs Assessment and designed several capacity building programmes including training programme for the 140,000 local councilors in 2000-2001. He has also developed and implemented several communication campaigns on social issues using print and electronic media.
While working for the ILO he has lead and provided extensive technical inputs in the development of several policies that covered range of subjects including labour, child labour, bonded labour, youth employment, education, and PRSP. He has sound knowledge of the labour market, labour protection and welfare programmes for labour. He also possesses robust understanding of the gender dimension of the labour issues. He is well aware of the functioning of the government ministries and offices at the federal, provincial and sub-provincial levels.
Chief Executive Officer
Dr. M. Saifullah Chaudhry founded the Development Impact Solutions and registered it in Canada and Pakistan. Dr. Chaudhry has more than 20 years of exper..
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Development & Sustainability Expert
Haroon Qureshi has over 12 years of work experience in the field of human rights, social development, and sustainability management. He has worked with the United Nations, KfW German Development Bank and research institutions. Presently, Mr. Qureshi is based in Toronto to facilitate expansion of DIS operations in Canada.
He has been a member of various steering committees and thematic groups at the national and provincial level and worked on different policies and strategies closely with the government ministries. His professional work has been focused on human rights issues and social development. To implement projects he has profoundly coordinated with the Federal ministries, provincial departments, UN agencies, INGOs, Donors, and NGOs.
For the UN and KfW German Development Bank, he designed and implemented intricate development projects adopting result based management, sustainability methods, multi-sectoral techniques, and human rights approaches to large projects on multiple social issues targeting diversified vulnerable communities. At provincial level, he has expertise in executing projects in the natural disaster and human conflict-affected areas. He has developed and implemented monitoring and reporting tools for numerous projects executed by the UN agencies, government line departments, INGOs, and NGOs and coordinated evaluations and audits. He has designed, executed & supervised researches and appraisals on social issues such as illiteracy, poverty, gender parity, unemployment, livelihoods, energy deficits, health, child/woman/refugee rights, cross-border economic development and infrastructure needs using qualitative and quantitative methods.
Mr. Qureshi did his MSC in Geography from Punjab University, Pakistan and MSC in Environmental Science from Monash University, Australia. He also attended professional trainings at ITC-ILO, Turin, Italy and KfW German Development Bank, Frankfurt, Germany.
Development & Sustainability Expert
Haroon Qureshi has over 12 years of work experience in the field of human rights, social development, and sustainability management. He has ..
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M&E Expert
Mr. Bilal Naqeeb has been working in development sector in senior management positions with responsibilities varying from MIS to MER to Programme Planning and Management for several years. He has designed, developed, managed, monitored and evaluated a wide range of programmes and projects in the areas of democracy, peace, good governance and capacity building favoring marginalized groups especially women, minorities, children and people living below the poverty line.
He has designed, implemented and participated in quantitative research assignments in the areas of Women in Informal Economy: Home-based Workers, NGO Sector Profile and Social Action Programme. In addition, he has designed and implemented Management Information Systems for various types of projects which track performance against LFA milestones.
His experience as a trainer is mainly in designing and conducting trainings on Result-based Management, Organizational Development, Research Techniques and Data Analysis, Voter Education and Electoral Processes and Capacity Development of local development institutions, etc. The trainings were tailored to align with the nature of programmes and projects.
M&E Expert
Mr. Bilal Naqeeb has been working in development sector in senior management positions with responsibilities varying from MIS to MER to Programme Planning and Managem..
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IT and Database Expert
Imran Khan has 10 years of experience in software development, business/technical analyses and project management.
He has provided IT solutions to diverse customers from small start-ups to multinationals organizations in several industries. He has worked with including Pakistan Cricket Board, Labour & Manpower Department Government of Punjab, National ICT and R&D Fund Islamabad, British Council, Institute of Fashion Designs, Insta Money Transfer, APPNA and Hosted Website systems. He has developed IT data based related projects for the government departments, international organizations and NGOs.
IT and Database Expert
Imran Khan has 10 years of experience in software development, business/technical analyses and project management. He has provided IT solutions to diverse..
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Education Expert
Mr. Ashfaq possesses 22 years of UN, and Civil Society Organizations’ experience to start-up, coordinate and implement non-formal education projects in Punj..
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Senior Statistical Adviser
Mr. Khalid Mahmud has over 40 years of experience in the field of statistical research and supervision of national surveys/censuses. He has been responsible for key positions in the Federal Bureau of Statistics (FBS), Government of Pakistan that include Deputy Director General, Director, Chief Statistical Officer. The diversity of Mr. Mahmud’s statistical research work has wide array of scope covering social and living standards of Pakistan, social issues, poverty, economic policy, medical research, child labour, labour rights, and social protection. He has provided technical advise to international organisations (UNICEF, UNESCO, ILO, World Bank) to design various census/surveys. He has conducted census/sample surveys for the Industrial Sector of Pakistan, and had the responsibility of conducting the first ever National Education Census of Pakistan in 2005. He had also provided statistical leadership on Pakistan's first national child labour survey that was conducted in 1994-96. Mr. Mahmud has extensive expertise in designing and conducting a wide variety of statistical surveys including Pakistan Integrated Household Survey (PIHS/HIES), national Labour Force Surveys, Pakistan Demographic Survey, Multi Indicator Cluster Survey (Punjab, Sindh, Khyber Pakthunkhwa, and Baluchistan). He is the member of Pakistan Statistical Association.
Senior Statistical Adviser
Mr. Khalid Mahmud has over 40 years of experience in the field of statistical research and supervision of national surveys/censuses. He has been respo..
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Associate Consultant
Over the years, Naveed has pursued the challenges identifying stability between Rights and Capacity of local communities. As a development professional, he continuously geared up his efforts to learn the techniques of management focusing on Peacebuilding, Human Rights, Children, Labour, Women, community resilience and Conditional Cash Transfers (CCT) themes.
His education and work experience is spread in several countries that include Sweden, Italy, Kyrgyzstan, Pakistan and Japan, He has worked with United Nations Development Programme (UNDP), Marcus Evans and the Government of Pakistan and this gives him a leverage to draw regional dynamics into development perspective.
Naveed focuses more broadly on the approaches of do no harm and local ownership, while considering environment and natural resource management.
He worked for 10 year as Assistant Director, with Government of Pakistan, before moving to Ministry of Law, Justice and Human Rights as Deputy Director, Human Rights. In 2013, he advanced his career by accepting an International assignment with UNDP in Kyrgyzstan and in this project he provided technical advice to develop and execute country livelihood strategy and cross border peace building initiatives with Tajikistan and Uzbekistan. His assignments included but not limited to working on environment, women, youth and resilient issues.
Naveed holds a degree in Sociology and currently pursuing an International Relations degree programme in Japan focusing on International Peace studies.
Associate Consultant
Over the years, Naveed has pursued the challenges identifying stability between Rights and Capacity of local communities. As a development professional, he ..
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Public & Social Health Development Consultant
Dr. Pasha has more than 20 years’ of progressive professional experience, including; Health / Population & Development, Program Management, Adolescent Sexual and Reproductive Health / FP, Monitoring and Evaluation / MIS / Surveillance, Operational Research, Humanitarian, Gender, etc., in development, coordination & management of Health / Population Programs, in Pakistan.
Dr. Pasha holds Master’s Degree in Public Health and Business Administration. Additional certification in; Aga Khan Course on Health Systems Operation Research; UNFPA Courses on Population Issues and Short Fellowship from Vanderbilt Institute of Global Health on Research & Ethics. He holds a proven record of Publications, Presentations and improving Health Programs with innovative Strategies & Community relations.
He has recently conducted an assessment of HIV Care & Treatment Cascade, in Pakistan; MTR Enhanced HIV/AIDS Control Program – Punjab; Assessment of M&E System KPK; Survey on Drug Users Access to Treatment & Rights; Community Access to Treatment Services in Pakistan; End of Project Evaluation of Enhanced HIV Programme, Punjab (2010 – 2013) & an assessment of Logistics and Supply Chain Management of Health Department of Sindh, Balochistan and Khyber Pakhtunkwa (KPK) for Technical Resource Facility (TRF).
Public & Social Health Development Consultant
Dr. Pasha has more than 20 years’ of progressive professional experience, including; Health / Population & Development, Program M..
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My name is Malik Bashir Ahmad Awan. I am running this Brick Kiln business from last 15 yrs. At my Brick Kiln 35 families are occupying. 150 male and female workers are working at Brick Kiln. I participated in a meeting in Lahore where DIS brief us about the project about the Brick Kiln workers. Before this meeting I was remembering to do something for my workers, but can’t perform it due to the lack of support and guide. At the meeting voluntarily nominated my name to construct the PHCS at my brick kiln. In June, 2016 construction of PHCS was completed and formally PHCS started.
Before established of PHCS my workers used to go to quack and medical store for medical checkup. They spent tons of money on their wellness. I noticed that mine workers are not fully recover their diseases due to the low quality of medication. The other reason that all workers used to inject injection and drip. This shot reveals the pain right away but after a few days the workers fell sick and tidiness. For ANC female preferred UTBA to go for child delivery.
After opening the PHCS my workers are visiting at PHCS when they are sick and any other problem. At PHCS qualified male and female doctor is determining the patients and provide the free medication. Female workers visit PHCS and BHU for ANC Cases. My workers are now healthy and happy with PHCS.
An innovative public private partnership among Development Impact Solutions, Provincial Health Department Punjab, Brick Kiln Association of Pakistan and with the support of Palladium (EVA-BHN) funded by DFID in Lahore and Rawalpindi is providing Primary health care services to socially excluded Brick Kiln women and men workers who typically don’t seek formal health care services due to deficiency of awareness and serves.
Two hours a day, four Primary Healthcare Satellite Clinics (Sehat Ghar) are heldats the Door of Hope, a community based Pvt. An organization that helps people in need. Every day from Monday to Friday eight medical officers with ateam of paramedics (LHV, Dispensers, and Midwife) and a dental surgeon is available to provide essential primary health care services for BK workers. Sehat Ghar helps people who are struggling, marginalized, and bonded labor. Its programs include a comprehensive community sensitization and mobilization on Primary Health Care Rights, Maternal, Newborn and Child Health Care, Hygiene and provision of Primary Health Care Services.
The Sehat Ghar’s (PHCS clinics) operating at the brick kiln sites; provide a comfortable, safe environment and Primary Health Care services with standard referral mechanism and arguably, save money in the long run. By having the clinics on Brick Kiln sites for socially ignored population those don’t normally have access to formal Health care services; this saves time of brick kiln workers and the costs of travelin to health facilities.